Information – FanFest Events
We remember our first convention. We had a lot of questions, and we bet you do too. Check out the answers below, or ask your fellow fans on Facebook & Twitter!

ABOUT FAN FEST LONDON

What is Fan Fest Events?

Fan Fest Events isn’t just a convention. It’s a fan meet-up and an opportunity for each attendee to come away feeling like they’ve had an amazing experience and became part of a greater community! Fan Fest Events is a weekend of panels and experiences that bring thebest of both worlds for fans of sci-fi, horror, and all things heroes and villains!

Who Is The Event Organizer?

Heroes & Villains is put on by Fan Fest, a team of fans from across the United States. Fan Fest also puts on Walker Stalker Con in seven cities across the globe.

HOURS & LOCATION

When is Fan Fest London?

We’ll be bringing super-powered goodness to the Olympia London February 22 & 23, 2020!

We can’t wait to celebrate year THREE with you!

Where is the event held?

In 2020, we will be at the ExCel London. For venue maps, directions, details about parking, and more visit our Venue Page!

What are the event hours?

Saturday: 10:30 AM – 6:00 PM

VIP Entry: 9:00 AM

Sunday: 10:30AM – 5:00 PM

VIP Entry: 9:00 AM

Is there an official hotel for the event?

Hotel details will be released in early 2019!

CODE OF CONDUCT

What is your Anti-Harassment Policy?

We have a zero-tolerance policy for harassment of any kind, including but not limited to: stalking, intimidation, offensive verbal comments, physical assault, battery, harassing or unwanted photography or recording, continuous disruption of panels or other events, bathroom policing, inappropriate physical contact, and unwelcome physical attention.

We reserve the right to remove any person from the event at any time. If someone’s behavior makes you uncomfortable, please locate a staff member or visit our customer service desk to report an incident.

What is your Cosplay Policy?

Prop weaponry is allowed on the condition that it is comprised of light materials such as plastic, resin, foam, rubber or cardboard.

No fake guns of any kind or design will be allowed inside the venue. Crossbows and prop projectile weapons must be unstrung.

A member of our security team may Peace Bond your prop. We utilize zip ties to mark items as ‘safe’ and inspected. Once we have tagged your item, you are not permitted to remove it. We do our best to ensure that the trail tape can be easily hidden for photos.

Please use your common sense – if your prop can be mistaken for a real weapon, do not bring it.

Additionally, whether you are a member of the general public or a member of the cosplay community, please remember that “Cosplay Is Not Consent,” and familiarize yourself with our Anti-Harassment Policy.

Management shall have sole discretion in any matter that they believe may affect public safety or be important to protect the integrity of the event.

What is your Weapons Policy?

Management shall have sole discretion in any matter that they believe may affect public safety or be important to protect the integrity of the event.

Fan Fest has a zero-tolerance policy for real weaponry. Real weapons of any kind are expressly forbidden on the premises, including:

  • Firearms, airsoft guns, BB guns, cap guns, paintball guns and pellet guns. This also applies to attendees who may have a permit or license to carry said weapon.
  • Metal-bladed weapons including katanas, axes, daggers, hatches, knives, swords, and switchblades
  • Explosives (including firecrackers and fireworks)
  • Chemical weapons (including mace and pepper spray)
  • Blunt weapons (including brass knuckles, hockey sticks, clubs, baseball bats)
  • Hard prop weapons (including props made of metal, fiberglass, wood, and glass)

Any person found to be carrying a weapon of any kind will have their ticket for the event revoked and to be removed from the event space.

What is your Bag / Backpack Policy?

Handbags, totes, backpacks and messenger bags are allowed, but may not exceed 40cm x 50cm unless they are clear / see-through. No duffle bags or suitcases of any size will be permitted. Diaper bags and bags for medical equipment or needs that exceed these dimensions are generally allowed but may be searched and in rare circumstances may be prohibited at the discretion of security. Each attendee may bring multiple bags that meet the above criteria. ALL approved bags will be searched through a pre-entrance bag check.

We understand many of you are traveling and have luggage with you, and encourage you to utilize your hotel’s concierge service (typically available all day the day you check out) or off-site public lockers where available. If deemed necessary by security or law enforcement, pat downs may be performed in accordance with established venue and local law enforcement practices.

TICKETS AND ADMISSION

What is Will Call?

Attendees who purchased their admission after January 1 will pick up their badges or wristbands at Will Call before entering the event. You must bring your confirmation email, either printed or on your phone. For more information including Will Call hours and locations, visit our schedule page

What is included in General Admission?

General Admission includes admission to our event, general Q&A panels, and the opportunity to visit vendors and artists. They do not include autographs or photo ops with the guests. Autographs and photo ops with guests CAN be purchased separately by attendees of any badge level.

Do you offer children's tickets in the UK?

In London, ALL children under 10 years of age require a Children’s Ticket*, while all children OVER 10 require a ticket at the same level as their parent.

*If you have a Platinum ticket and want your child to be able to skip lines with you, sit in the front rows at panels and eat lunch in the green room, they will also need a Platinum VIP ticket.

Do you have accommodations for disabilities?

Absolutely! Please visit our Disability & FAQ HERE to learn more.

Will my badge or wristband be mailed to me?

If you purchase on or before 5:00 PM GMT on January 1, 2020, your passes and any applicable badges and wristbands will be mailed directly to the shipping address provided.

All passes purchased after the January 1 deadline will not be shipped. If you purchase your passes after January 1, 2020, a purchase confirmation will be emailed to you, please bring it to the event. 

Fulfillment of mailed orders will begin starting in early May. Once your product has shipped a tracking number will be attached to your account using the email address you used for your purchase.

How can I upgrade my current ticket?

NOTE: Upgrades must be completed by our January 1st shipping deadline.

To upgrade your GROWTIX tickets to a higher level, simply go to your Confirmation Page, which can be accessed from your original Confirmation Email, and click the green Upgrade button. Select the Pass you would like to upgrade to, confirm the changes, and pay the difference in price. The price shown is the upgrade price. No need to email our customer service team, the process is fully automated!

NOTE: Some deals and specials are not available for upgrading.  If the upgrade button is not available or the ticket you want to upgrade to is not shown as an option, then it is not available for upgrading.

Remember, upgrades are only available for tickets purchased directly from Heroes & Villains, NOT third parties (Groupon, Living Social, etc.) or other attendees.

All tickets are purchased as non refundable and we will no longer refund lower tickets in favor of purchasing higher tickets.

I purchased my ticket for HVFF London in 2019. Will my ticket still be mailed to me?

If you purchased your ticket before April 15, 2019, your ticket will be mailed to your provided shipping address.

If you purchased your ticket between April 15, 2019 and May 6, 2019, your credentials will not be mailed to you, but will be available to pick up on-site during will call hours.

Is it possible to cancel my ticket?

All tickets are nonrefundable and nontransferable. Tickets cannot be applied towards future Fan Fest Conventions.

VIP LEVELS

Do Regular VIPs include Photo Ops or Autographs?

No, Regular VIPs are like a fast pass and are limited in the number available. Photo Ops and autographs may be purchased separately.

Do Platinum and Gold VIPs include Photo Ops or Autographs?

No.  They do not.  They only give you codes when actors are sold out to then purchase those sold out photos or autographs.

Autographs that are not pre-sold will be available to purchase at each guest’s table.

AUTOGRAPHS, PHOTO OPS & SELFIES

When and how are Autographs sold?

Generally, Autographs are purchased in person at each guest’s booth. Autographs are cash only, with prices set by each guest’s agent the weekend of our convention.

A selection of 8X10 photographs will be provided. Alternatively, you may bring an object for the actor to sign at their discretion.

Prices charged are per signature and range between 20-90 dollars.

For a limited number of high demand actors, lines may be cut off based on how many people the actor can sign for in a single day, and their autographs may be sold in advance of the event and a pre-purchased ticket will be required to enter the line.  In rare cases, lines are limited by ticket level due to the guest having limited time to sign autographs. Some actors allow free meet and greets while others require the purchase of an autograph in order to meet them.  That is entirely up to each actor and their management.

Are there scheduled times for Autographs?

Our guests sign any time they aren’t in Photo Ops, panels, or enjoying lunch. Each guest will have a detailed schedule posted at their table as well. Due to longer lines, we recommend visiting more in-demand actors earlier in the day.

What are Pre-Sale Autographs?

For a limited number of high-demand actors, lines may be cut off based on how many people the actor can sign for in a single day. Additionally, a high-demand actor’s Autographs may be sold in advance of the event, and a Pre-Sale Autograph Ticket will be required to enter the line.

Can I bring a bat / mallet / whip / blaster to be signed, or for cosplay?

All weapons or replicas must be made of plastic, resin, or foam. Please see our Code of Conduct section for more details.

What is a Photo Op?

Photo ops are professionally taken photos and include an 8×10 print out of your photo. Additional printouts are available to purchase either in advance or on-site. Digital downloads are included with each photo op.

How many people can be in each Photo Op?

One Photo Op can have up to 2 adult attendees and 3 children attendees (16 and under) in it.

Can I take Selfies or Table Photos with the celebrities?

Some guests offer Selfies for purchase at their tables. The policy and price is set by each agent the weekend of the convention.

Can I give letters or gifts to the celebrities?

You may bring a small present or letter to a guest’s autograph booth. Gifts will NOT be accepted in the photo ops area due to limited space.